YOUR DATA, OUR COMMITMENTS—IN SIMPLE TERMS
For this reason, we process your personal data with the same care as we design our products: we respect your privacy, only collect what we truly need, and are as transparent as we must to be worthy of your trust.
Simply put, we want to help you stay in control of your data.
This Privacy & Cookies Notice explains how and why we collect your data, and how you can easily exercise your rights.
We are committed to protecting your privacy. This privacy policy describes how we handle your personal data when you use the CHANDON website (the "Site") and our services.
You have the following rights in relation to your personal data:
We are the data controller.
The website (the “Website”) is run by MHCS, having its registered office in France, 9, Avenue de Champagne 51200 EPERNAY, registered with the Reims Trade and Companies Register under no. 509 553 459 (the “CHANDON” or “we”) : MHCS is the “controller” as defined by applicable personal data legislation, including the General Data Protection Regulation (“GDPR”) of 27 April 2016. You may be in contact with another Moët Hennessy entity mentioned in the Website’s legal notices or in any other document you may receive—whether in your country of residence or abroad. In that case, the said entity and MHCS are joint controllers.
1. We mainly collect your data in two ways:
When you share information with us:
This data helps us know you better and, for instance, answer your questions
With this data, you can access personalized content about your favorite products
This data helps us better keep track of—and follow up on—your requests
This data helps us keep payments safe
2. When you browse our website, we automatically collect the following information:
Connection data, such as your IP address, your device’s characteristics, and your connection logs. With this data, we can adapt our website’s content to each country.
Do we collect data from other sources?
Yes, if any of your contacts shares data with us, or through our partners (such as social networks).
How?
For instance, if you use social networks, we collect information about your preferences based on your browsing habits, using your advertising identifier.
Or, if you receive a gift, we collect your data from the person who bought that gift (first name, last name, and email address).
Lastly, you can take part in advertising campaigns which are mainly managed by third parties but with which we are associated. In that case, if we receive additional information about you from such third party, we will make sure that you are informed of and about the data collection.
Do we collect data about your contacts?
Yes, in some cases—for instance, when you take part in a competition on our Website and want to invite your friends to play.
Why?
Only to answer your requests. We won’t send any marketing communications to your contacts unless they ask us to. You nevertheless undertake to inform your contacts of the content of this Notice.
We only share your data with third parties when we have to, and we only keep your data for as long as necessary to comply with our legal obligations.
With whom do we share your data?
According to applicable law, we can share your data with:
To provide you with relevant content and services through all our Brands
To run this Website
To send you information (emailing), best answer your requests (customer service), manage ticket sales [if this option is enabled on the Website], and prepare statistical analyses to improve our Website
To complete transactions and secure your purchases
To send you personalized content about your favorite products
When required by law, a regulatory provision, or a court decision, or when necessary to protect and defend our rights
In case of restructuring, assignment of assets in whole or in part, merger, absorption, acquisition, spin-off, or reorganization
Our Website can include links to other websites that you may find useful. We aren’t responsible for third-party websites’ content, data processing activities, and other practices.
Do we transfer your data outside the EEA?
Whenever we can, we process your data within the European Economic Area (“EEA”). However, due to our Group’s global reach, we may transfer personal data to countries outside the EEA. Sometimes those countries don’t offer the same level of data protection as countries in the EEA. In any case, we implement data protection safeguards in compliance with applicable legislation. You can receive extracts from those safeguards upon request, by contacting us at the address mentioned under “How can you reach our Data Protection Officer (DPO)?” [hyperlink].
How long do we keep your data?
We collect your data for specific purposes—as detailed below. We normally keep your data for only as long as necessary to those purposes—unless you ask us to erase it, you revoke your consent, or we have a legal obligation to keep it longer. If you ask us to erase your data, we will erase it at the latest one (1) month after your request.
Data processing activity (purpose):
Data retention period:
Three (3) years from your last activity
Data retention period:
Ten (10) years from the order confirmation
Data retention period:
The duration of the transaction
Data retention period:
The duration of the processing plus three (3) years after the processing
Data retention period:
The duration of the claim plus five (5) years from its resolution In case of legal proceedings: the duration of the proceedings until the court decision or settlement agreement has been fully implemented
Data retention period:
Unless you unsubscribe, three (3) years from your last contact with us
Data retention period:
Three (3) years from your last contact with [Brand]
Data retention period:
Three (3) to six (6) months depending on the security and integrity operations we perform
Data retention period:
The necessary duration to investigate any detected instance of fraud In case of legal proceedings: the duration of the proceedings until the court decision has been fully implemented or the case has been closed for good If we decide not to prosecute: five (5) years from the last detected incident
Data retention period:
We don’t store the country in which you are located—this information is only used to filter access to the Website
On what legal bases can we process your data depending on what we do with it (our “purposes”)? We collect and process your data when we can rely on a legal basis to do so. We rely on the following legal bases:
Your consent (article 6 (1) (a) GDPR), to:
And/or
Contract we entered into with you (article 6 (1) (b) GDPR), to:
And/or
Our “legitimate interests” (article 6 (1) (f) GDPR), to:
And/or
The need to comply with our legal obligations (article 6 (1) (c) GDPR), to:
When we ask you to provide us with data, we indicate whether it’s mandatory or optional, as well as the consequences if you refuse to provide them (such as our inability to process your request).
We don’t collect any information or data about persons under the legal age to drink and/or buy alcohol according to the applicable legislation of their place of residence.
Cookies can be useful and save you time. We don’t use cookies solely to trace you, but rather to ensure that our Website will work as intended (in the case of cookies that are strictly necessary for our Website to function) and best meet your expectations (in the case of optional cookies). For instance, we use cookies to make it easier for you to access our Website (by remembering the country from which you log in) or to save your language preferences.
Controlling optional cookies:
You can accept or refuse optional cookies in our cookie consent tool or in your browser’s “Help” section. Your browser settings let you accept or refuse cookies—either systematically or according to their origin. You can also enable an option to be notified of the presence of new cookies before they are placed on your device.
Every browser has its own cookie consent tool:
Internet Explorer™ https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-1…- 043d-7c16-ede5947fc64d
Safari™ https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Google Chrome™ https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en
Firefox™ https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-sit…
Opera™ https://help.opera.com/en/latest/web-preferences/#cookies
If you refuse optional cookies, they won’t be installed and, for instance, our services won’t be personalized.
Learn more about cookies:
We use two types of cookies:
Session cookies are only stored on your device for the duration of your Internet session—for instance, to keep track of what pages you visit. These aren’t stored on your hard drive.
Permanent cookies are stored on your device’s hard drive until you delete them or until they expire. For instance, these cookies can be used to remember your preferences when you browse our Website. We keep the information they collect for twenty-five (25) months at most. In any case, these cookies have a lifespan of at most thirteen (13) months on your device from the day you accept them.
These cookies can come from two sources:
Internal cookies are created by our Website during your visit and are associated with its domain name.
Third-party cookies are created by third-party providers and placed via our Website. They are associated with a different domain name than the Website through which they are placed.
Contrary to internal cookies(which are directly managed on our Website), we don’t have access to these cookies. They are governed by each third party’s privacy notice which can be found on its own website. You can find a list of companies that place cookies via our Website in our cookie consent tool.